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FAQs

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FAQs

The heat_it is an electronic device for the treatment of insect bites and stings and works exclusively through concentrated heat and is therefore free of chemical substances. The application of concentrated heat (local hyperthermia) is a scientifically proven principle of action based on a brief heat effect on a narrowly defined area of skin. Even a locally limited heat application can be sufficient to trigger a pain and itch-relieving reaction of the body.

Working Principle:

The working principle of hyperthermia for the treatment of itching and pain works by briefly heating the skin to which the nerves react. According to the current state of research, it is assumed that this reduces the transmission of stimuli. As a result, the itching signal can no longer be transmitted properly and the need to scratch disappears. In order to achieve this itch-relieving effect on skin nerves, a brief heat pain is necessary. Since the temperature sensitivity of the skin varies depending on the person and body part, the heat_it offers different settings for an optimized treatment. For a safe and effective use of the heat_it, the following should be noted:

  • Only a slight heat pain is required for the treatment to be successful. In case of severe pain, the treatment must be stopped immediately.
  • For first use, the settings "short", "child" and "sensitive skin area" must be used.
  • The same applies to the treatment of not yet tested body parts.
  • If the treatment is not successful, the treatment can be repeated with adjusted settings after a waiting period of 2 minutes.
  • Please pay attention to the detailed information in the instructions for use.

Warning!

A longer treatment duration ("medium" and "long") and higher temperature ("adult" and "non-sensitive skin area") can cause skin irritation in sensitive persons and on sensitive skin areas (e.g. inner side of the arm, achilles heel)! In case of uncertainty and when used for the first time, these settings should not be used. The instructions for use must be followed. Improper use can lead to minor burns.  


The heat_it is a smart device to relieve itching and pain caused by insect bites:

  • » Mosquitoes
  • » Wasps
  • » Bees
  • » Horseflies 

Ideally the heat_it should be used immediately after the insect bite or sting. If used immediately, the symptoms can often be prevented completely. However, the symptoms can also subside more quickly if the application is started later. 


Generally, the heat_it can only be used on children from the age of 4 and above. However, care should be taken to ensure that treatment is only carried out independently from the age of 12.  

Do you think the heat_it does not behave as intended? Here we have described exactly what it could be. 

Do you have suggestions, questions, the FAQ could not help you or you want to sell the heat_it in your store? Write us via our contact form.

Working Principle:

The working principle of hyperthermia for the treatment of itching and pain works by briefly heating the skin to which the nerves react. According to the current state of research, it is assumed that this reduces the transmission of stimuli. As a result, the itching signal can no longer be transmitted properly and the need to scratch disappears. In order to achieve this itch-relieving effect on skin nerves, a brief heat pain is necessary. Since the temperature sensitivity of the skin varies depending on the person and body part, the heat_it offers different settings for an optimized treatment. For a safe and effective use of the heat_it, the following should be noted:

  • Only a slight heat pain is required for the treatment to be successful. In case of severe pain, the treatment must be stopped immediately.
  • For first use, the settings "short", "child" and "sensitive skin area" must be used.
  • The same applies to the treatment of not yet tested body parts.
  • If the treatment is not successful, the treatment can be repeated with adjusted settings after a waiting period of 2 minutes.
  • Please pay attention to the detailed information in the instructions for use.

Warning!

A longer treatment duration ("medium" and "long") and higher temperature ("adult" and "non-sensitive skin area") can cause skin irritation in sensitive persons and on sensitive skin areas (e.g. inner side of the arm, achilles heel)! In case of uncertainty and when used for the first time, these settings should not be used. The instructions for use must be followed. Improper use can lead to minor burns. 

The heat_it is not intended to treat allergic reactions. In case of doubt a doctor should be consulted immediately.

The heat_it is not intended to treat tick bites. In case of doubt a physician should always be consulted in case of a tick bite. 

Do not press the heat_it on the skin during the heating process and never for longer than 10 seconds. Excessive use can lead to skin injuries or persistent discoloration of the skin (caloric hyperpigmentation).

Ideally the heat_it should be used immediately after the insect bite or sting. If used immediately, the symptoms can often be prevented completely. However, the symptoms can also subside more quickly if the application is started later. 

Whether the application is perceived as painful depends on the user. It can happen that the treatment is perceived as unpleasant. We always recommend a short treatment with low temperature ("child" & "sensitive skin") first. The settings can then be adjusted as needed. As the temperature sensitivity of the skin varies depending on the person and the part of the body, the heat_it offers different settings for an optimized treatment. For safe and effective use, please note the following:

  • Only a slight heat pain is required for successful treatment. In case of severe pain, the treatment must be stopped immediately.
  • For the first use, the settings "short, child" and "sensitive skin area" must be used.
  • The same applies to the treatment of not yet tested body parts
  • If the treatment is not successful, the treatment can be repeated with adjusted settings after a waiting period of 2 minutes.
  • Please observe the detailed information in the instructions for use.

Yes, you can easily select the child mode in the app, which reduces the treatment temperature. The application is possible for children from the age of 4 years, from the age of 12 years the heat_it can be used independently. 

The heat_it works in conjunction with a suitable smartphone. The application is very easy:

  • For treatment, plug the heat_it into the smartphone. The heat_it pulses green and the heat_it app opens automatically.
  • Select the desired settings in the selection window and press start. 
  • The heat_it preheats for a short time. The completion of the heating process is signaled. 
  • Press the heat_it on the affected skin area for the duration of the treatment. 

The heat_it consumes about as much energy during use as your smartphone display. Our tests have shown: With a full battery of a modern cell phone you can treat up to 1000 stings on the hottest mode. That's enough for you, your family, friends and probably the entire lake.

Before the treatment of a bee stinger can be performed, the bee sting must first be removed.

The heat_it is degined exclusively for use on the external skin only. This device should never be used in body orifices, on mucous membranes, on the gums, the nail bed, eyes or in the external auditory canal. Moreover, for first time uses you should use the settings "short", "child", "sensititve skin." This same settings should be used on body parts on which the Heat_it has not been used before.

The heat_it must not be used more than 5 times per hour on the same skin area. A break of at least 2 minutes between the individual treatments is mandatory.

The heating plate of the heat_it heats up to 48°C to a maximum of 53°C depending on the setting. In the "adult" setting the heating plate heats up to a maximum of 53°C. In the setting "child" the heating plate heats up to a maximum of 50°C. If you activate "sensitive skin" areas, the temperature is reduced by approx. 2°C. 

Use the lowest setting for a first application ("short - child - sensitive skin area"). The same applies to the application on not yet tested body parts.

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Special maintenance is not necessary for the heat_it. Regular cleaning with a damp cloth or disinfecting cloth is recommended. 

The heat_it is about the size of a sugar cube. Together with the corresponding protective cap it can be perfectly attached to a key ring. Also transporting it in a handbag, wallet or backpack is recommended. It is so small that it is not noticeable at all, so it is always at hand.


Please make sure that the heat_it fits tightly into the protective cap. A loss cannot be excluded.  

The heat_it is IP 42 protected. What does this mean?


The 2 in IP 42 stands for the fact that the heat_it is protected against dripping water, so rain cannot harm the heat_it. However, it should not be completely submerged under water.


The 4 also means that dirt and foreign matter cannot penetrate the heat_it housing.


So you can take your heat_it with you in your pocket even in the rain. But you should not keep it under water, wash it in the washing machine or bury it in the sand.

If your heat_it does not work for some reason, we have prepared a flowchart with possible problems and suitable solutions. 




1 Download the heat_it App here 

2 Click here for OTG activation: OnePlus or Realme

3 Check here if your smartphone supports the heat_it.

4 You can assign an authorization here: Remove the heat_it from your phone and plug it in again. A window will pop up with the option to allow the approval. Here you can now choose to set the permission permanently. So the app will not ask you for it anymore.

5 You can send us a bug report directly via the heat_it app. This has the advantage that we can track down the cause of errors much better. This function sends anonymized data about the phone, operating system, etc. Before sending the report you can see what information will be sent to us. So if you have problems with the heat_it or our app, we can help you faster with this bug report. Other problems? Here you can find our contact information.


If your heat_it still doesn't work, we will of course help you immediately. Just contact us by mail at: info@heatit.de

To use the heat_it app no active internet connection is required. An internet connection is only essential during installation.

The heat_it is available in two versions. 

  • For Android Smartphones with USB-C port
  • For iPhones with Lightning port

The Android smartphones must support the USB-OTG standard, which is supported by all current smartphones with few exceptions. Whether your Android smartphone supports the heat_it, you can find out here.


Some older smartphones still use a micro-USB connector. But since this is no longer used, we will not offer heat_it for it. Otherwise soon it will not fit any smartphone. As a solution we offer a small adapter to the USB-C heat_it, with which you can connect it to the older smartphones. 


iPhones 6 or newer are suitable for using the Apple heat_it. 

The heat_it can only be used in combination with the heat_it app. In general, the heat_it app is specially designed for smartphones. The use of tablets was not tested by us. 


The Android heat_it cannot be used with Apple iPads with USB-C connection. 

OTG stands for On-The-Go and is a standard for connecting external devices to the smartphone, only this way the heat_it can be used.

Almost all modern Android smartphones are OTG-capable. If your device has a USB-C port, you don't need to worry. Older Micro USB-B smartphones usually support this standard as well, but for the connection they need a special OTG capable adapter, like our OTG supporting adapter.  

You don't know if your phone has the OTG standard? Find out here if your smartphone supports the heat_it.

On the vast majority of OTG-enabled Android smartphones, OTG is enabled by default. However, there are some smartphones where OTG must be activated separately. This can usually be adjusted in the settings. 

Most Android smartphones support OTG. If you are unsure, you can check the OTG support with an appropriate OTG Checker app. 

In fact, the Apple heat_it is slightly more expensive than the product for an Android smartphone. This price difference is due to different costs in purchasing and production. Unfortunately, the difference in the cost of the purchased goods is reflected in the finished product.