Just heat it® Guarantee
heat it® Manufacturer's Warranty
High-quality and durable products are our top priority. heat it® is designed to be your reliable companion in every situation. Should a defect nevertheless occur, our 2-year manufacturer's warranty applies in addition to your statutory warranty rights.
How long is the warranty valid?
We offer a 2-year warranty on every heat it® product from the date of purchase. Please keep your invoice or proof of purchase in a safe place, as it serves as evidence for calculating the warranty period.
What does the warranty cover?
heat it® products are carefully manufactured according to our Kamedi quality guidelines and thoroughly tested before delivery. If a material or manufacturing defect occurs during the warranty period of your heat it® product, we will repair the product free of charge or replace it with a defect-free product (or successor model, if applicable).
In which cases is the warranty excluded?
The warranty does not cover damage caused by improper use, failure to observe the operating instructions, unauthorized repair attempts, external influences, or normal wear and tear.
I want to report a warranty claim. What do I need to do?
Do you have an issue with your heat it®? Feel free to visit our help center or contact our support directly at info@heatit.de.
Legal Warranty Statement (under § 479 BGB)
Kamedi GmbH grants consumers a voluntary manufacturer's warranty for the heat it® products it manufactures subject to the following conditions and to the extent described below.
1. Guarantor
The guarantor is:
Kamedi GmbH
Haid-und-Neu-Str. 7
76131 Karlsruhe
Germany
Email: info@heatit.de
Phone: +49 (0) 721 4704 4004
2. Sales Channel, Warranty Period, and Territorial Scope
The warranty period is 24 months (2 years) starting from the date of purchase (date of sales receipt or invoice).
This warranty applies exclusively to products purchased directly through our official online shop. This online shop warranty does not apply to purchases made through third-party sellers, marketplaces, or retail stores. The territorial scope of this warranty extends worldwide to all countries to which we deliver orders.
Kamedi GmbH guarantees the technical functionality of its products. Under this warranty, defects provably attributable to a material or manufacturing fault will be remedied free of charge. Remediation will take place at the guarantor's discretion by free repair, replacement with an equivalent product (if applicable, a successor model), or refund of the purchase price.
3. Warranty Exclusions
Excluded from the warranty are:
- Purchases outside of our official online shop,
- Damage caused by improper handling, misuse, or unintended operation,
- Damage caused by external influences (e.g., drops, moisture, extreme heat),
- Failure to observe safety and operating instructions,
- Unauthorized repair attempts or modifications to the device,
- Normal wear and tear of product parts,
- Promotional items provided free of charge, free gifts, or goodwill gestures without an underlying purchase agreement.
4. Filing a Claim and Documentation Requirement
Claims under this warranty must be submitted by email to info@heatit.de. To evaluate the claim, the customer is obliged upon request to:
- Provide proof of purchase from our online shop (copy of the original invoice or order confirmation) to verify the warranty period and sales channel,
- Supply clear photos or videos clearly showing the heat it® product as well as the defect,
- Send the defective device to the guarantor for inspection, if necessary.
In the case of gifts, claims are only possible if the original purchase details of the online shop order (order number, email address, or name of the original buyer) are provided. Return shipping is free of charge for you in the event of a justified warranty claim.
5. Liability
This warranty statement grants no entitlement to compensation for consequential damages of any kind, unless mandatory statutory liability provisions apply (e.g., under the Product Liability Act).
6. Important Legal Notice: Statutory Rights (§ 479 BGB)
Completely independent of this manufacturer's warranty and whether or not the warranty is invoked in the event of a defect, the consumer's statutory warranty rights against the seller remain fully intact.
Your statutory rights in the event of defects (e.g., repair or replacement, contract cancellation, price reduction, or damages under § 437 BGB) are not restricted in any way by this voluntary warranty and may be exercised free of charge.