Click here for the withdrawal form.
Right of revocation for consumers
Consumers within the sense of § 355 BGB are granted a right of withdrawal according to the following provision:
Right of withdrawal
You have the right to revoke this contract within 14 days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, have taken possession of the goods.
The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
In order to exercise your right of withdrawal, you must inform us (contact details see below) by sending a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached withdrawal form but it is not mandatory. You can also fill out and submit the withdrawal form or other clear statement electronically on our website. If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a withdrawal. In order to comply with the withdrawal period, it is necessary that you send the notification of your withdrawal before the end of the withdrawal period. If you do not use the online form, here is our address:
Phone: +49 721 4704 4004
Consequences of revocation
If you withdraw from this agreement, we shall refund all payments we have received from you to you, including delivery charges (other than any additional costs arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. For this refund, we will use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.
You only have to pay for a possible loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for testing their condition, properties and functionality of the goods.